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Our experience with Niagara Hot Tubs has been nothing short of EXCELLENT! Every time we walk into the store, we don’t feel like just a number. Debbie always asks how the family is. This may not seem like a lot, but it’s the personal touch that makes us come back. Once you’ve bought your hot tub, that’s not the end of your experience. Water checks, chemical help, and updates keep your hot tub running smoothly. We’ve recommended Niagara Hot Tubs to everyone we know. The service, the selection of tubs and accessories and of course the staff make this business one of the best in the region.
- The Motyka Family
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From the moment we walked in, we were treated with outstanding customer service that has continued well beyond our purchase. Melodie was welcoming, knowledgeable, and patient with my husband's mind changing on what he wanted, several times, she made the entire experience stress-free and enjoyable. They went above and beyond to ensure we found the perfect hot tub for our needs, and their support after the sale has been just as impressive. Even got the delivery date sooner and the guys were professional, worked with the small space I had to get the tub in the backyard. It’s rare to find a business that truly cares about their customers the way this team does. Highly recommend!
- Tommy Bray
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Mike, Debbie and the boys were a pleasure to deal with. We had a few tubs narrowed down prior to purchase, but the Master Spa fit the bill with everything we needed. They made it an easy choice with their great customer service and patience. Would recommend making a stop in to see them before you consider buying a Hot Tub!
- The Wilkens Family
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The overall experience at NHT has been great since we started looking for our hot tub, which we ended up buying at NHT over a year ago. The hot tub and the service (products / water testing / questions) have been stellar especially with my key contact Melodie, who is always helpful and pleasant to deal with.
- Jake Neufeld
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Just wanted to write you a little note saying how much I really appreciate the help you have been over the seven-plus years since I bought my hot tub from you. Seems you are one of the few who really does know how to treat a customer. When looking for a hot tub, I checked out from Fort Erie to Mississauga and came back to you. Over the years, when hearing others wanting a hot tub, I always send them your way. Thanks for all the help over the years!
- The Froese Family
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We have always been treated well at Niagara Hot Tubs. It is worth the drive from Fort Erie.
- The Nelson Family
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We have had our hot tub for close to four years, and we have always gone back to Niagara Hot Tubs for the service. Always ready to help and serve with all of their great staff. The husband and son do a great job together, from delivery to service. These people know that great customer service will always pay off in the years to come. Please keep up the good work, and we really appreciate you going out of your way for us!!!
- The Blouin Family
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We were dealing with another company and had nothing but problems. Niagara Hot Tubs solved all of our problems. They know the products/spas very well, especially the newer bromine systems. We would recommend them to anyone.
- The Middleton Family
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Just a note to let you know how much Shirley and I (and friends, of course) are enjoying our new Legacy hot tub. Having been to other spa showrooms, we were very impressed with your enthusiasm, knowledge and professional presentation of your product. We left Niagara Hot Tubs very excited about our purchase and eagerly awaiting its arrival. Now that it is up and running, our winter “blahs” are gone! Also a note of thanks to your electrician, Joe, who did a very neat and clean wiring job as well as to your terrific staff, Rachele and Zirka, for their advice and keeping my spa water perfect. Many Thanks Again.
- The Marriot Family
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Our family recently purchased a hot tub from Niagara Hot Tubs and we would highly recommend them for all of your hot tub needs! Melodie, Mike and the entire team are extremely professional, knowledgeable and passionate about their work. As inexperienced first-time hot tub buyers, Melodie educated us on everything we needed to consider and know while patiently answering our many questions. From the first meeting to delivery to on-going hot tub usage, Melodie has been an incredible resource and always there to answer our calls. Niagara Hot Tubs is a family business that truly cares about its customers and we have been extremely pleased with our experience!
- Eric Lamothe
