About Niagara Hot Tubs

Thank you ever so much for the amazing service you have provided us. The purchase of our hot tub was a huge investment & from start to finish the entire process was smooth & worry free! You exemplify the meaning of a true professional.

Great customer service when I bought my hot tub, even better after-sales customer service! I would definitely recommend Niagara Hot Tubs to all my friends and family. Keep up the good work.

We never met Debbie & Mike until we went shopping for a hot tub, but by the time we made the purchase, we felt like we had been friends with them for years. The people at Niagara Hot Tubs are sincerely good and honest people. As friendly as they are, we could tell they had our best interests in mind and were going to do their best to make us satisfied customers, and 7 years later, nothing has changed. Every time we visit their shop for supplies, they are still as professional and friendly as ever. We are very happy to have purchased our hot tub from Niagara Hot Tubs, and look forward to continue doing business with them in the future.

I take a $10,000 investment seriously. A hot tub is one of the largest and long-term investments I will ever make. So my research into this investment was an investment in itself that has paid out dividends of both physical and emotional value. After visiting your store in the Fall of 2013, and being introduced to the Twilight Series of Master Spas, my quest for the ultimate hot tub began. I visited most competitors, especially the so-called ‘leading brands.’ My prerequisites for a hot tub were many, but at the forefront were: 1. Jets designed around a therapeutic recovery (due to my torn rotator cuff surgery in March). 2. Quality products made and assembled in North America to produce a long-term beneficial healthy activity. 3. After-purchase high-quality, attentive service. 4. Best ‘bang for the buck’ in the hot tub industry. I write this testimonial today about a month after your promised install date, and I can say that ALL of the above pre-reqs have achieved contemporary status of being ‘checked off.’ I attribute my faster-than-expected post-surgery recovery to the Twilight 7.2 therapeutic design. I played my first round of golf in 9 months within 3 months of surgery. THAT IS OUTSTANDING! This tub has exceeded my expectations. Indeed, my research has paid off the time invested. The installation went very smoothly, and your post-install assistance has been appreciated. I will recommend Niagara Hot Tubs and the Twilight 7.2 to anyone who has the same high standards I set when my life-long dream of owning a hot tub came to fruition. Thank you, and I sign off looking forward to my next healthy experience in my Twilight 7.2.

Our experience with Niagara Hot Tubs has been nothing short of EXCELLENT! Every time we walk into the store, we don’t feel like just a number. Debbie always asks how the family is. This may not seem like a lot, but it’s the personal touch that makes us come back. Once you’ve bought your hot tub, that’s not the end of your experience. Water checks, chemical help, and updates keep your hot tub running smoothly. We’ve recommended Niagara Hot Tubs to everyone we know. The service, the selection of tubs and accessories and of course the staff make this business one of the best in the region.

We have had our hot tub for close to four years, and we have always gone back to Niagara Hot Tubs for the service. Always ready to help and serve with all of their great staff. The husband and son do a great job together, from delivery to service. These people know that great customer service will always pay off in the years to come. Please keep up the good work, and we really appreciate you going out of your way for us!!!

Our family recently purchased a hot tub from Niagara Hot Tubs and we would highly recommend them for all of your hot tub needs! Melodie, Mike and the entire team are extremely professional, knowledgeable and passionate about their work. As inexperienced first-time hot tub buyers, Melodie educated us on everything we needed to consider and know while patiently answering our many questions. From the first meeting to delivery to on-going hot tub usage, Melodie has been an incredible resource and always there to answer our calls. Niagara Hot Tubs is a family business that truly cares about its customers and we have been extremely pleased with our experience!

I have never dealt with a business that cares about its after-sales help as much as Deb and her crew seem to. I could not believe that they cared enough to help on a Sunday during an ice storm. Thanks so much for the great experience.

Fantastic! – We enjoy it immensely – Debbie & staff are so helpful & friendly!

We would like to take this opportunity to say Thank You for the wonderful experience in purchasing our hot tub. Both of you are very knowledgeable and friendly, and we walked away knowing you will always be there for us. We have only had it for 5 days, but it is already well used!!!